Communication diagnostic with an expert

01What’s holding you back

Sound familiar?

Check the boxes that match your situation: your expert will read them before your appointment.

Your website, social media and materials no longer tell the same story. It takes you ten minutes to explain your project, when it should take thirty seconds. You launch actions piecemeal, with no idea which ones matter. Your target audience is “everyone” and nobody measures your goals. You need to commit a budget (website, brand identity, campaign) without being sure of the direction. You sense something isn’t working, but can’t say what.

Each box you check is added to your request: your expert will read it before your appointment.

Communications without a direction are costly: a website rebuilt twice, a campaign that speaks to no one, months lost.

Book my hour

02What you get

You leave with a written diagnostic

Within two working days, your expert sends you the diagnostic report from your hour: where your communications stand, what to do right away, and the plan for the next three months.

Your logo

Example

Diagnostic report

Small service business, 18 employees, Guadeloupe

Starting question

“Why don’t our prospects see what sets us apart from our competitors?”

The findings

The expertise is real, but it doesn’t show: a dated logo, and colours and fonts that change from one medium to the next.

The lever

A refreshed logo and brand guidelines applied everywhere.

The diagnosis

Project and visionStrength
Audiences and positioningTo build
Goals and resourcesIn place
Consistency across materialsFragile

Three immediate actions

List all your media (website, social media, brochures, signage, vehicles) and note what differs: logo, colours, fonts.This week
Choose two priority audiences and write down their three most frequent questions.Within 15 days
Use the same logo, colours and contact details on your Google Business Profile, LinkedIn and website.This week

The three-month plan

Month 1Fix: the three actions.Your teams
Month 2Build: a refreshed logo and simple brand guidelines.With outside support
Month 3Measure: qualified inbound leads.Your teams

Can wait: the full website redesign. Brand guidelines come first.

The findings
What’s holding things back today, and the main lever, in two lines.
Four areas, rated
Project and vision, audiences and positioning, goals and resources, consistency across materials: each rated “to build”, “fragile”, “in place” or “strength”.
Three immediate actions
For your teams to launch within fifteen days, each with its own deadline.
The three-month plan
Fix, build, measure, showing who can take on each step. And what can wait. You put it into practice with your teams, with us or with the provider of your choice.

03How it works

Before, during, after

Before

You describe your project

We offer you a time slot, which you confirm with an online payment. Your expert prepares the hour from what already exists: website, social media, documents.
During

60 minutes, by video call or in person
1. 15 minYour project and your questions
2. 40 minThe diagnosis, area by area
3. 5 minThe first recommendation
After

Your diagnostic report and your three-month plan, within two working days

If we work together within three months, the €400 is deducted from that engagement.

04Your expert

An expert, not a salesperson

Your hour is led by one of the three experts who run Bitwip, a communications agency founded in French Guiana in 2012. No salesperson, no junior: the person advising you runs the agency.

Christian Nho
Communication strategy expert

Master’s degree in corporate communication, more than ten years in communications at groups such as Orange and Sitel, then a consultant between Paris and the Caribbean. He has led Bitwip’s teams across our territories since 2021.
Vincent Reboul
Digital transformation and AI expert
LinkedIn profile of Vincent Reboul (opens in a new tab)

Engineer from Télécom Bretagne, more than twenty years in digital transformation. He founded Bitwip in 2012, then the startup Mobapi, and chaired French Tech Guyane from 2017 to 2023.
Terry Geoffroy
Growth strategy expert
LinkedIn profile of Terry Geoffroy (opens in a new tab)

Trained at ESCP Europe, he headed business development and communications at Guyamazone Group, French Guiana’s largest private employer, then co-founded the Green Days fair. He has been with Bitwip since 2019.

05Word from our clients

They say it better than we do

Video testimonial · 1:35

Services: Web & digitalBrand & creative

Retail & manufacturing · Réunion

“The choice came naturally, since Bitwip already works for some of the Loret group’s companies. What the agency brought to the discussions and to building the project mattered just as much: having an agency that truly supports you, not just one that executes. That was important to us, and so was the quality of our discussions with the teams: these are key drivers for us.”

Arnaud Chailloux Chairman and CEO Auto Réunion Développement View case study

Video testimonial · 1:18

Services: Brand & creativeWeb & digital

Government & public sector · French Guiana

“Bitwip is more than a vendor: above all, it’s a partner. People often think communication is about form. Well, it isn’t: Bitwip starts by understanding the substance. Turning an idea that can be hard to put into words into something simple that everyone understands takes real talent. And Bitwip does an extraordinary job of it.”

Éric Lafontaine Managing Director GDI View all work

Services: Strategy & consultingCampaigns & media

Retail & manufacturing · Guadeloupe

“Our work with Bitwip on the communication and marketing challenges of several stores in the U Export network has been built on complete trust from day one. Thanks to their attentive listening and a clear understanding of our challenges, their rigorous support adds value every day. It’s a truly shared success.”

Frédéric Kassung Head of Network Communication and Marketing, Export Coopérative U Cooperative retail network. View case study

Services: Strategy & consultingBrand & creative

Health & social services · French Guiana

“The Bitwip team stood out for its professionalism, its availability and the quality of its support. Our discussions were always smooth, structured and solution-oriented, which helped us move forward efficiently on our project. Their ability to listen and follow up was especially appreciated. I would recommend Bitwip to any organization looking for support that is serious, responsive and tailored to its needs.”

Edith Bureau Coordinator Racines d’Iracoubo View case study

Occitanie

“Bitwip is an agency we have worked with for several years. It combines professionalism, advice and responsiveness. […] I recommend them to everyone!”

Mathieu Barre January 2024 View all work

Services: Brand & creative

French Guiana

“A big thank-you to the BITWIP team for their work on KAZ PLURIELLES’ communication tools! They covered everything: visual identity and brand guidelines, websites… we are proud of our image now, and you have a lot to do with it! The BITWIP teams also showed great patience and a real knack for explaining things to us! And believe me, they had a long way to go…
I recommend them without hesitation!”

Marion Frenay Kaz Plurielles January 2026 View case study

06Who it’s for

Is it for you?

It’s for you if…

You run a small or medium-sized business or a non-profit, or you’re in charge of its communications.
You have a project to launch, relaunch or clarify.
You want an expert’s view before committing a budget.

It’s not for you if…

You already know what you need and want a quote: write to us, it’s free.
You expect someone to decide for you: the hour gives you a direction, you make the call.

07About

Who is Bitwip?

A communications agency founded in French Guiana in 2012, also present in Guadeloupe, Martinique and Occitanie. Consulting, creative direction, web and campaigns: we support businesses, local authorities and non-profits, from strategy to results.

About the agency

300+: projects delivered
100+: clients since 2012
15+: team members
5: regions: French Guiana, Guadeloupe, Martinique, Réunion, Occitanie
Label: Committed to CSR, AFNOR label

08Book

Book an appointment with an expert

What your session includes

Your expert’s preparation
60 minutes together, by video call or in person
A diagnosis of your communications, area by area
Three immediate actions and the three-month plan
Your diagnostic report, within two working days

Your communications diagnostic

By video call or in person

€400excl. VAT

Deducted from a future engagement if we work together within three months.

You

First name

Last name

Email

Phone

So we can call you back about your project.

Organization name

Writing as an individual? Enter “Individual”.

What you need

Your sticking point, in a few lines

What’s holding you back today, what you expect from the hour, and whether you’d prefer a video call or meeting in person: your own words are enough.

Receive Bitwip news by email and through targeted ads

Bitwip uses this information to respond to your request. Your rights · Privacy policy

09FAQ

Got questions?

What people ask us before booking. For anything else, the team answers Monday to Friday.

Contact us

The hour

Who leads my consultation?

One of Bitwip’s three experts, Christian Nho, Vincent Reboul or Terry Geoffroy, depending on your project and availability.

Is this a sales meeting?

No. The hour is paid for: it’s yours, and it stays focused on your project, not on our services. For each step of the plan, the report simply shows who can take it on: your teams, outside support or Bitwip.

I’m not sure exactly what’s holding me back. Is this for me?

Yes. Many leaders come with a hunch rather than a question. Finding the real issue is part of the hour.

How should I prepare?

Describe your project in a few lines in your request and keep what already exists to hand: presentation, website, figures, materials. The more specific your questions, the more useful the hour.

By video call or in person?

Your choice: just say so in your request. In person in Cayenne or Montpellier; by video call anywhere else.

Payment

Why pay for an hour rather than a free meeting?

A free first conversation is for scoping a quote. A paid hour is there to move your project forward: your expert prepares it, gives it their full attention and hands you a diagnostic report you can put into practice without us.

How does payment work?

After your request, we offer you a time slot and send you an online payment link. Payment confirms your appointment.

What if I need to reschedule?

You can move your appointment free of charge up to 48 hours before. After that, the hour is due.

After

Is one hour enough for my whole project?

It’s enough to make the diagnosis and set the priorities. If your project needs more (a full strategy, a brand identity, a website, a campaign), the report tells you where to start, with or without us. And if we work together within three months, the €400 is deducted from that engagement.

One hour with an expert to get your communications unstuck